IT Support


IT Support

Job Title: IT Support

Duration: Open

Location: Washington St - WA US

Closing Date: 03/19/2022

Job Type: Contract

JOB DESCRIPTION

Primary Tasks

Experience:

  • Utilize critical thinking skills, prioritize incoming work, and efficiently assess situations for appropriate response: seek clarification if the work is unclear.
  • Applying IT principles, methods, and practices in the customer service and support area to identify and resolve issues and requests.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Field incoming requests from end users via telephone and work orders in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or request.
  • Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.
  • Provides timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel.
  • Perform other duties and projects as assigned.
  • Maintain and services client networks
  • Knowledge of basic computer hardware, including PC, servers, switches, and routers
  • Knowledge of desktop and server operating systems, including Windows 7/10, Server 2008/2012, and higher
  • Excellent attitude, phone etiquette, written and verbal communication, and people skills. * Ability to prioritize and execute tasks in the high-pressure environment
  • Experience with basic computer hardware, including PC, servers, switches, and routers
  • Experience with desktop and server operating systems, including Windows 7/10, Server 2008/2012, and greater
  • Ability to prioritize and execute tasks in a high-pressure environment

REQUIRED QUALIFICATIONS

Education:

  • High school or equivalent (Preferred)
  • One to two years of related work experience is required
  • Two-year degree in computer science, information systems, or equivalent vocational certifications
  • Prior technical training in help desk support, support technician, or help desk technician

Desired Qualifications

  • High school or equivalent (Preferred)
  • One to two years of related work experience is required
  • Two-year degree in computer science, information systems, or equivalent vocational certifications
  • Prior technical training in help desk support, support technician, or help desk technician

OTHER

Job Type: On-Call

Depending on experience

$35.00-$65.00 an hour

 




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Columbia Basin Services specializes in procurement services, with an emphasis best practices and efficient sourcing, helping businesses at every level achieve their procurement goals and objectives—on time and on budget.

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