IT Support
Job Title: IT Support
Duration: Open
Location: Washington St - WA US
Closing Date: 03/19/2022
Job Type: Contract
JOB DESCRIPTION
Primary Tasks
Experience:
- Utilize critical thinking skills, prioritize incoming work, and efficiently assess situations for appropriate response: seek clarification if the work is unclear.
- Applying IT principles, methods, and practices in the customer service and support area to identify and resolve issues and requests.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
- Field incoming requests from end users via telephone and work orders in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or request.
- Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.
- Provides timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel.
- Perform other duties and projects as assigned.
- Maintain and services client networks
- Knowledge of basic computer hardware, including PC, servers, switches, and routers
- Knowledge of desktop and server operating systems, including Windows 7/10, Server 2008/2012, and higher
- Excellent attitude, phone etiquette, written and verbal communication, and people skills. * Ability to prioritize and execute tasks in the high-pressure environment
- Experience with basic computer hardware, including PC, servers, switches, and routers
- Experience with desktop and server operating systems, including Windows 7/10, Server 2008/2012, and greater
- Ability to prioritize and execute tasks in a high-pressure environment
REQUIRED QUALIFICATIONS
Education:
- High school or equivalent (Preferred)
- One to two years of related work experience is required
- Two-year degree in computer science, information systems, or equivalent vocational certifications
- Prior technical training in help desk support, support technician, or help desk technician
Desired Qualifications
- High school or equivalent (Preferred)
- One to two years of related work experience is required
- Two-year degree in computer science, information systems, or equivalent vocational certifications
- Prior technical training in help desk support, support technician, or help desk technician
OTHER
Job Type: On-Call
Depending on experience
$35.00-$65.00 an hour